Shipping Information

Click and Collect

 

Complimentary Click & Collect is available for online purchases from the Royal Arcade store.

 

 

Processing time

 

Orders placed via Express and Standard shipping will be dispatched the same business day if placed before 10am AEST or the next business day if placed after 10am AEST.

 

During busy periods, promotional events and sales there may be slight delays on the dispatch of your order.

 

Orders will be delivered between 8am to 6pm Monday to Friday. Please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect.

 

 

Possible delays

 

We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe. For rural areas across Australia there may be further delays to our delivery timeframes. Please contact us at hello@mokuconceptstore.com if you would like further information or assistance with delivery timeframes.

 

 

Tracking 

 

You can track your order via our shipping confirmation email. If you do not receive your tracking details, please contact our team directly at hello@mokuconceptstore.com.

 

 

Changing or Canceling Order 

 

If you need to change or cancel your order please contact our team straight away by emailing us at hello@mokuconceptstore.com.

 

We unfortunately cannot make any changes or cancel your order once it has been processed by our team, however we will do our best to assist if there has been a mistake.

 

 

Pre-order Shipping 

 

Pre-order items will be processed like a normal order but shipped at a later date. Date will be specified on the product page and you will receive a confirmation once your order has been shipped.

 

Orders containing both in-stock and pre-order items will be shipped together. To receive in-stock item/s first, please place a separate order.

 

 

Import Duties and Taxes

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For customers outside of Australia, your order may be subject to international duties and taxes when the parcel arrives at the destination country. These taxes and duties are required to be paid by the customer upon delivery. Please note that the shipping carrier may not release the parcel without prior payment for these fees.

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We cannot be held responsible for any actions, costs, or delays caused due to these customs processes over which we have no control. We recommend contacting your local customs office for more information about possible duties and taxes.

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