FREE SHIPPING within Malaysia.
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Delivery


We deliver throughout Malaysia and worldwide with Poslaju.


DELIVERY RATE

Malaysia (East and West Malaysia):

We offer FREE standard shipping on all orders across Malaysia. 

Singapore

Flat rate of RM35 for all orders to Singapore shipped with Poslaju via Poslaju International.

The rest of the world

Please contact us at info@mokuconceptstore.com for more details.


DELIVERY TIMEFRAMES

All orders placed and paid before 10am (GMT+8) will be dispatched on the same day (depending on availability of stock). Any orders placed and paid after 10am (GMT+8) will be dispatched on the next business day.

For example:

Order placed and paid on Wednesday before 10am will be dispatched on the same day (Wednesday).

Order placed and paid on Friday after 10am will be dispatched on the next business day (Monday).

Delivery of orders to all areas in Malaysia will be in the next 1-3 business days while to those in Singapore will be in 7 business days. 

*Order cut-off times are provided as guidelines only and do not take into account possible delays caused by stock availability.

*Although we aim to dispatch all orders placed and paid before 10am the same day we cannot be held responsible for Poslaju delays and circumstances out of our control. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, we are not responsible for any delays caused by destination customs clearance processes.


DELIVERY TRACKING

We will update you with the tracking number once we have dispatched it. You may track your shipment from the PosLaju Tracking System with the provided tracking number.



IMPORT TAXES AND DUTIES

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these may be necessary to release your order from customs on arrival. We will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destinationʼs import duty, customs and local sales taxes as well as its rules and regulations for importing foreign goods and products.


IMPORTANT INFORMATION

Where possible please have deliveries sent to a work place or residence where someone is available to receive the item. We are unable to redirect orders once items have been dispatched.

Multiple addresses
Unfortunately you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.